Hosted Power. Not your average hosting company.

We're a close-knit team of engineers, developers and problem-solvers who share one belief: infrastructure should just work.

That's why we built TurboStack entirely in-house. A platform that every member of our team helps shape, every single day. With a strong focus on open source, we support customers across e-commerce, agencies and SaaS.

Our mission? To make cloud infrastructure fast, scalable and straightforward for our customers. Technology is how we get there. The solution is what matters.

The role

More customers. More servers. More tickets. Without the workload growing at the same pace.

We're looking for someone who can make that happen.

We're not looking for a traditional team lead. We're looking for a Head of Technical Operations & Enablement: someone who takes ownership of both Operations and Customer Success, makes the team stronger, and puts AI and automation to work where they make a real difference.

Adding more people should be our last resort, not our first response.

Your mission

By the end of 2027, 70% of operational ticketing and monitoring should be automated, while customer satisfaction improves measurably.

Operations and Customer Success should run predictably and reliably. You'll help the team become more independent and make our operations increasingly scalable, supporting our ambition to become a leading European player in the market.

The key isn't working harder. It's building a stronger team.

You'll make sure the right knowledge sits with the right people, enabling them to take ownership and deliver results.

You'll report directly to our COO.

What you'll do

You'll take ownership of six key areas.

Not as someone who handles everything personally, but as someone who makes the entire team more effective.

Your time will go towards escalations, coaching, automation and structural improvements. Handling regular tickets isn't part of this role.

You'll stay technically sharp through escalations, automation initiatives and architectural decisions.

  1. Team Enablement

    You'll build a skills matrix, develop structured onboarding and create clear growth paths from generalist to specialist.

    Your goal is to make knowledge accessible, develop expertise and help people grow into greater ownership.

  2. Operations Performance

    You'll analyse and improve ticket triage, resolution times and operational workflows.

    You'll focus on reducing rework and reopened tickets, improving capacity planning and making operations more predictable and efficient.

  3. Customer Success

    You'll own the customer experience within Operations.

    You'll create an environment where the team can learn from mistakes without blame, while maintaining a sharp focus on what customers actually experience.

  4. Platform Planning & Roadmap Execution

    You'll have a permanent seat at the table when the platform roadmap is discussed.

    You'll safeguard operational capacity, make dependencies visible and help determine when a release is operationally ready.

    And you'll have the authority to say when it isn't.

  5. Internal Governance

    You'll oversee internal governance, including VPN, device policies, asset and access management, security baselines and ISO readiness.

    An Internal IT colleague will handle execution. You'll set the direction, coordinate priorities and ensure things get done.

  6. Leadership & Culture

    You'll bring calm, structure and clear expectations to the team.

    You'll follow up on improvement initiatives, encourage ownership and make professional growth an ongoing conversation.

    Psychological safety and high standards go hand in hand here.

Where you'll start

You won't need to tackle all six areas at once.

You'll start by mapping 20 recurring processes to make Operations and Customer Success more reliable and efficient.

From there, you'll improve scalability by automating those processes.

The rest builds on that foundation. By sharing knowledge, strengthening governance and ensuring platform readiness, you'll help the team become increasingly independent.

 

Apply Now

What do we offer you? 

  • A challenging leadership role with real ownership, responsibility and room to make an impact
  • The freedom to shape our Operations and Customer Success teams and influence our TurboStack platform roadmap
  • A dedicated personal training budget to develop your leadership, technical and management skills
  • Trust and autonomy to make decisions, introduce new tools and drive innovation
  • Regular coaching, feedback and direct collaboration with our COO and CEO
  • The opportunity to represent Hosted Power at industry events, share your expertise and build your professional network
  • A laptop, phone and mobility budget or company car that matches your role
  • A supportive team of passionate engineers who love sharing knowledge and learning from each other
  • A flat company structure, open communication and a culture where initiative is genuinely appreciated
  • Great team events, regular lunches, after-work drinks and a healthy dose of fun! 🚀
  • A company with character, ambitious goals and plenty of room to grow together

 

Ready to help us make some noise?
Get in touch with Valerie via HR@hosted-power.com or +32 53 59 90 00.

Valérie Cluydts

Human Resource Manager

Hosted Power Rangers